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Frequently Asked Questions


E-commerce
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Affiliate program
Website creation and management
E-commerce
Purchasing products and means of payment
Technical requirements
Order design or website tuning
Creating an additional website functionality
Ordering an individual website
General questions
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  • How are tax rates and shipment cost calculated?
  • How will I be informed of an order?
  • What sales reports can I get in your system?
  • What payments can I accept from customers?
  • What do I need for e-commerce?
  • Can eSite Advanced work with an already existing marchent account of mine?
  • Can I use an already existing website design with eSite Advanced?
  • Should I install SSL (security certificate) for e-commerce?
  • How many product categories and products can there be on my website? Are there any limits on the number of sales?
  • Will all e-commerce elements have the same style as my website?


    Q: 

    How are tax rates and shipment cost calculated?

    A: 

    Tax calculation is done automatically for every order, in accordance with the settings of e-commerce. The cost of packaging and shipment is automatically calculated for each region where the product can be shipped. All e-commerce settings should b done in the Content Manager system.

    Q: 

    How will I be informed of an order?

    A: 

    You or another authorized user will receive an e-mail containing the order’s details, after the order is confirmed by the customer. The customer will also receive a confirmation e-mail with the order’s details.

    Q: 

    What sales reports can I get in your system?

    A: 

    eSite Advanced will provide you with all information necessary for successful trade and satisfaction of your customers’ needs.

    • You can get on-line data about the number of complete, paid and declined orders.
    • You can track how many customers came to your website and purchases.

    Q: 

    What payments can I accept from customers?

    A: 

    You can accept credit cards, checks and money transfers. After choosing one of the 6 payment providers supported by our system, you can accept the range of payments supported by it.

    Q: 

    What do I need for e-commerce?

    A: 

    Firstly, you need to purchase eSite Advanced. After this, you have to choose one of the 6 supported payment providers and sign up with it. After setting the Content Manager system to correspond with the provider you chose, you can start selling.

    Q: 

    Can eSite Advanced work with an already existing marchent account of mine?

    A: 

    Currently eSite Advanced supports marchent accounts of the following providers:

    2Checkout
    Authorize.net
    E-Gold
    NOCHEX
    PayPal
    WordPay

    If your provider is not listen above, you will not be able to work with your account.

    Q: 

    Can I use an already existing website design with eSite Advanced?

    A: 

    Certainly. Visit this link and fill into the form, including the URL of your website. We will contact you within 2 working days and inform you of the details.

    Q: 

    Should I install SSL (security certificate) for e-commerce?

    A: 

    If you are using Authorize.net as your payment provider, you need to install SSL certificate on your website. For all other payment providers supported by the system, you don’t have to do this, because payment processing is done on the provider’s website, where the certificate is already installed.

    Q: 

    How many product categories and products can there be on my website? Are there any limits on the number of sales?

    A: 

    We imposed no limits on the number of product categories and products, neither on the number of sales. Besides, there are no payments depending on the sales volume of your website – you pay only for using eSite Advanced.

    Q: 

    Will all e-commerce elements have the same style as my website?

    A: 

    Certainly. Unlike other suppliers of e-commerce software, we integrated e-commerce functionality in the website to have the same look and style.

    If you change your website’s design or order an individual one, the look of the e-commerce elements will be altered to fit the new website design.



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